In an emergency, always call triple zero (000). It’s a free call from any phone, mobile or phone box.

For other urgent medical issues, go to an Emergency Department.

Our Emergency Departments are open 24 hours a day, seven days a week:

If you need mental health care, please phone the Mental Health Line on 1800 011 511 or go to your nearest hospital Emergency Department. If it’s an emergency, please phone triple zero (000) immediately.

The Mental Health Line is open 24 hours a day, seven days a week, and will connect you with the right care for your individual situation, no matter where you live in NSW. It is not a telephone counselling service.

In Northern NSW Local Health District, we have a range of adult, adolescent, and child mental health services. Depending on your individual needs, you may be admitted to one of our five mental health inpatient units, or you may receive support and assistance through our community-based services.

At Lismore Base Hospital, we have three acute inpatient mental health units providing intensive psychiatric care for people who are experiencing mental illness and mental disorder. Lismore Community Mental Health is also located on the hospital campus and provides community-based mental health interventions and support.

Inpatient Units

Tallowwood – Lismore Adult Mental Health Inpatient Unit: a 24-bed acute inpatient unit accommodating both voluntary and involuntary patients.

Visiting hours: between 10am to 8pm

Contacting Us: Phone: (02) 6620 2240


Lismore Child and Adolescent Mental Health Unit: an eight-bed inpatient unit providing services for young people aged 12 to 17 years.

Visiting hours: Visitors should contact the unit prior to visiting.

Contacting Us: Phone: (02) 6620 7900

Lilli Pili

Lismore Older Persons Mental Health Unit:  a 12-bed inpatient unit specifically for people aged 65 years and older, and for Aboriginal and Torres Strait Islander people aged 50 years and older.

Visiting Hours: Visitors should contact the unit prior to visiting.

Location: Lismore Base Hospital Mental Health Inpatient Units, 60 Hunter Street, Lismore, 2480.

Contacting Us: Phone: (02) 6629 4007

Lismore Community Mental Health Services

Community Mental Health Services (CMHS) are provided to people living in the community who may have been discharged from hospital or may not require hospital care. There are two types of community mental health services:

  • The Assessment Team: providing assessment and intensive short-term treatment, if required, through face-to-face contact, or over the telephone. 
  • The Treatment Team: providing longer term treatment across four specialist teams:
    • Aboriginal Mental Health
    • Adults
    • Youth and family
    • Older people

The Lismore Community Mental Health Service (CMHS) is based at Lismore Base Hospital.

Hours of Service: 8.30am to 5pm, Monday to Friday.