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EMERGENCY

In an emergency, always call triple zero (000). It’s a free call from any phone, mobile or phone box.

For other urgent medical issues, go to an Emergency Department.

Our Emergency Departments are open 24 hours a day, seven days a week:

Accessing Personal Information

Fees and Charges

Getting Government information 

Disclosure log 

Documents Tabled in Parliament

Review Process

Register of government contracts

Useful links / Resources

The Right to Information system in NSW aims to foster responsible and representative government that is open, accountable, fair and effective.

Under the Government Information (Public Access) Act 2009 (the GIPA Act) there are four ways that government information will be released:

How to lodge an application under the Government Information (Public Access) Act

NNSWLHD GIPA Application Form

An access application must:

  • Be in writing and indicate that it is an access application made under the GIPA Act.
  • Be accompanied by payment of the prescribed $30 application fee.
  • Provide sufficient information about the document so that an officer of the agency or the Minister can identify the document. For example, a reference number, document type, date it was produced.
  • Be accompanied by evidence of identity documentation if the documents sought are considered “personal” in nature
  • If the application is being made on behalf of the applicant, evidence of identity documentation for the agent (that is, the person acting for the applicant) must also be supplied if the documents sought are considered “personal” in nature.
  • State the address to which notices under the GIPA Act may be sent to the applicant.
  • If the application is being made on behalf of the applicant, the names of both the applicant and the applicant’s agent should be stated and evidence of the agent’s authorisation should also be included.

Evidence of Identity

Under Section 55 (5) of the GIPA Act, NNSWLHD may require the applicant to provide evidence of identity. A copy of one of the items listed below should be forwarded with any personal applications.

  • A passport
  • A copy of a certificate or extract from a register of births
  •  A driver’s licence
  • A statutory declaration from an individual who has known the person for at least one year.

What happens next?

Once NNSWLHD receives an access application, a Right to Information Officer (RIO) will review it to check if any information or payments are missing.

In line with the timeframe set out in the GIPA Act, you should receive a response within 20 working days from the date we receive the application. In some instances, the timeframe may be extended if the application is subject to certain clock stopping provisions within the GIPA Act.

If an applicant is not satisfied with the outcome, they may apply for a review of the decision.