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EMERGENCY

In an emergency, always call triple zero (000) for an ambulance. Ambulances are the safest way to be assessed, treated and transported to the right hospital for the care you need.

Triple zero (000) is a free call from any phone, mobile or phone box.

For less severe but still urgent situations, go to an Emergency Department.

There are 12 public hospital Emergency Departments in Northern NSW Local Health District and they are all available 24 hours a day, seven days a week.

Emergency departments are located at:

photo of healthcare helper ruth
Published: 29 Oct 2025

At Ballina Hospital, Ruth Anderssen is known to the renal patients, as she provides a special service – Ruth gives patients hand massages.

This small act of kindness provides a relaxing connection for patients, who are going through treatment and may not have the time or capacity for self-care.

Ruth, who is 79, has been volunteering at Ballina District Hospital for over five years and recently has extended her volunteering time to visit the rehab ward as well.

“I really love working with renal patients, as you build a relationship with them. You get to know them and their families and they get to know me. Every time I walk in there, there is a lovely conversation.”

“I have found over the years that most people are desperate for the touch of massage. A lot of them have no partner or support person, and just the act of that touch and to have a chat, means a lot.”

“Last week I met a lady who has been in that rehab unit, on and off for six months. To give a massage and to talk with her each week is just the loveliest experience.”

Ruth says volunteers can make such an impact to the lives of patients as there is so much alone time spent waiting.

“Being able to provide companionship can really make a difference,” she said.

“It’s beneficial both emotionally and physically for the patients.”

Ruth is a trained massage therapist and has worked as a teacher and university lecturer for the last 50 years. She is currently writing a book about education, and she’s a member of the Ballina Hospital Auxiliary where she also volunteers her time at the hospital kiosk.

Interested in making an impact to the lives of patients? To become a Healthcare Helper like Ruth, please fill in an application here: Volunteering with Northern NSW Local Health District.



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