Services to Assist People who have experienced Violence, Abuse and Neglect

We provide the following free and confidential services to people who have experienced violence, abuse and neglect.

Aboriginal Domestic Violence Counselling Service

The service works with Aboriginal women and families living in the who are experiencing domestic and family violence. The service identifies what support is required through an initial assessment and goal setting. Support is short term and can include advocacy, assistance with housing, court support, safety planning and referral to other specialist services.

Contact: 02 6620 2970

Location: 154 Laurel Avenue, Lismore NSW 2480

Hours: 8.30am-5.00pm Monday – Friday

Access Criteria:

Aboriginal women or women who have an Aboriginal partner or children and who live in the Richmond Network. Women with or without children are eligible for this service.

Referral:

Referrals can be made via the following channels:
Self-referral;
Referral from Aboriginal specific agencies;
Referrals from Government and appropriate Non-Government agencies; or
Referrals from families (with permission from client).
If the service has capacity the referral is allocated at the point of referral. Where there is no current capacity, other service options are recommended.

Child Protection Counselling Service

The Child Protection Counselling Service provides services to parents/carers/children where physical, emotional abuse, neglect or domestic violence has been confirmed by Family and Community Services.

Hours: 8.30am-5.00pm Monday – Friday

Access Criteria:

This service accepts referrals from Family and Community Services and the Joint Child Protection Response Program. There is no cost to this service. Other services may refer to the Child Protection Counselling Service in accordance with the Child Protection Counselling Service Standards and Guidelines.

Ballina

Phone: (02) 6620 6200 Fax: (02) 6686 0187

Ballina Community Health, 50 Fox Street, Ballina NSW, 2478
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Byron Bay

Phone: (02) 6639 9400 Fax: (02) 6639 9410

54 Ewingsdale Road, Ewingsdale, NSW 2481
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Grafton

Phone: (02) 6640 2402 Fax: (02) 6640 2422

Grafton Community Health, 184 Arthur Street, Grafton NSW 2460
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Lismore

Phone: 02 6620 2970

154 Laurel Avenue, Lismore NSW 2480
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Tweed Heads

Phone: (07) 5506 7540 Fax: (07) 5506 7510

The Tweed Hospital, Tweed Heads NSW 2485
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Domestic Violence Counselling Service

The Domestic Violence Counselling Service provides an evidenced based counselling and advocacy service that will work towards ensuring the safety and wellbeing of victims of domestic violence and their children, while addressing the short and long term consequences of experiencing domestic violence.

Contact: This is a new service, and once commenced, contact details will be available here.

Hours: This is a new service, and once commenced, hours of operation will be available here.

Access Criteria: This is a new service, and once commenced, access criteria will be available here.

Referral: This is a new service, and once commenced, referral details will be available here.

Joint Child Protection Response Program

The Joint Child Protection Response Program (JCPRP) is an interagency partnership between NSW Health, NSW Family and Community Services (FACS) and the NSW Police Force to respond to the most serious cases of child abuse and neglect. This program, formerly known as the Joint Investigation Response Team (JIRT), operates across Northern NSW Local Health District.

Contact: Senior Health Clinician (02) 6683 5635

More information about the Joint Child Protection Response Program is available on the NSW Health website.

New Street

The New Street Service is coming soon to Northern NSW Local Health District. Once operational, contact details for the service will be available here.

More information about the New Street Service is available on the NSW Health website.

Out-of-Home Care Health Pathway

The Out-of-Home Care Health Pathway provides assistance to children and young people to receive comprehensive health assessment and follow up at the time of entry to Out-of-Home Care. Referrals are received from Family and Community Services.

Contact: (02) 6603 0922

NNSWLHD-OutofHomeCare@health.nsw.gov.au

More information about the Out-of-Home Care Health Pathway is available on the NSW Health website.

Sexual Assault Service

Our sexual assault service provides a 24-hour crisis response team for children, young people and adults who have experienced sexual assault, indecent assault, or attempted sexual assault.

We also provide counselling and forensic medical assessment and care immediately after sexual assault and in the following weeks and months.

We provide information and support for non-offending parents, carers, partners, siblings or family members of children or adults who have been affected by sexual assault.

We can also provide follow up support, advocacy and information about the legal process, and consultation and advice to professionals.

Children and young people must be referred through the Joint Child Protection Response Program (JCPRP). Adults can self-refer or be referred by police, medical staff or other services.

If you have a medical emergency, please present to your nearest hospital emergency department.

Referrals:

Referrals for children and young people requiring counselling must be referred through the Joint Child Protection Response Team. Adults can self-refer to this service, or be referred by Police, medical staff or other services.