In an emergency, always call triple zero (000). It’s a free call from any phone, mobile or phone box.

For other urgent medical issues, go to an Emergency Department.

Our Emergency Departments are open 24 hours a day, seven days a week:

Practical Help

As a carer you may need to work with a variety of service providers to access support and services.

For more information regarding what is available in your local area, including eligibility, contact the National Carer Gateway on 1800 422 737 (free call).

The Carer Gateway can assist you in making contact with the correct service.

My Aged Care - is the national contact centre for older people and their family/friend carers to access aged care services.  Services will be available from a range of providers including Northern NSW Local Health District.

My Aged Care can be contacted on 1800 200 422.

There are many services to support people with disabilities, and/or chronic illness, older people and their carers to live independently in the community.

Service providers make decisions based on the information you give them. Tell it like it really is, and be persistent. 

Most services are free, but some organisations may charge a fee.  Always ask if there are costs involved.  Income may be taken into account, with some organisations reducing the cost depending on your ability to pay.