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EMERGENCY

In an emergency, always call triple zero (000) for an ambulance. Ambulances are the safest way to be assessed, treated and transported to the right hospital for the care you need.

Triple zero (000) is a free call from any phone, mobile or phone box.

For less severe but still urgent situations, go to an Emergency Department.

There are 12 public hospital Emergency Departments in Northern NSW Local Health District and they are all available 24 hours a day, seven days a week.

Emergency departments are located at:

NEW visitor restrictions and screening
Published: 02 Apr 2020

In light of the most recent social distancing requirements, Northern NSW Local Health District has further revised its visitor restrictions and screening for people coming to our hospitals.

From Friday 3 April there will be a limit of one (1) visitor per patient in all our hospitals. This person is to be identified by the patient in consultation with their family or carer.

The visiting hours have also been restricted to between 1pm – 6pm daily.

Visits will occur in the patient’s room, and will be limited to one (1) hour only, once per day.

Upon entering a facility, as a precautionary measure, visitors will be asked:

  • Have you returned from overseas in the past 14 days?
  • Have you had close contact with a person confirmed or suspected to have COVID-19?
  • Are you feeling unwell with any flu-like symptoms?

Anyone answering yes to any of these questions will not be permitted to enter.

A patient’s designated visitor will be provided with detailed information regarding social distancing and must adhere to all personal protective and hand hygiene requirements already in place when on site.

The designated visitor will be screened prior to each visit.

The current restrictions in Maternity/Women’s Care Units and Birthing Suites remain at (one) 1 support person per birth, with no other visitors while in hospital.

NSW Health supports the World Health Organisation and Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) recommendations that one chosen support person should accompany a woman giving birth.

Multi-Purpose Services have their own restrictions which are one designated visitor once per day for 15 minutes.

We accept that these measures may cause concern for some patients and community members, but the restrictions are in place to protect our hospital system, our patients, our staff and the wider community, especially those in vulnerable age groups.

We encourage everyone to continue with social distancing and isolation measures, and thank our community for their vigilance to date.
Visitors, carers and family members should speak with the nurse in charge about any extenuating circumstances.