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EMERGENCY

In an emergency, always call triple zero (000) for an ambulance. Ambulances are the safest way to be assessed, treated and transported to the right hospital for the care you need.

Triple zero (000) is a free call from any phone, mobile or phone box.

For less severe but still urgent situations, go to an Emergency Department.

There are 12 public hospital Emergency Departments in Northern NSW Local Health District and they are all available 24 hours a day, seven days a week.

Emergency departments are located at:

Tweed Valley Hospital pictured from above
Published: 10 May 2024

Health staff are finalising arrangements to transfer Tweed Hospital patients and services across to the new $723.3 million state of the art Tweed Valley Hospital in Cudgen, which is opening on Tuesday 14 May 2024.

NNSWLHD Director Clinical Operations Lynne Weir said the transition to the new facility is the culmination of more than 12 months of logistical planning, while the project itself has been more than six years in the making.

“This is a momentous milestone for everyone involved in the project, and of course for our patients, staff and the wider community. The level of collaboration, expertise and engagement which has brought us to this point is simply outstanding,” Ms Weir said.

“It’s the biggest hospital move in regional NSW history, and we are looking forward to a bright future delivering the excellent healthcare we’re known for, in our brand new health facility.”  

Tweed Valley residents are reminded that The Tweed Hospital in Powell Street, Tweed Heads, will close at 8.00am on Tuesday 14 May.

At 8.00am, 14 May, all hospital services and the emergency department will transfer to the new Tweed Valley Hospital at 771 Cudgen Road, Cudgen.

Patients receiving care in current The Tweed Hospital on the day will be transferred to the new facility, and this process is expected to take a full day.

Northern NSW Local Health District (NNSWLHD) is working with hospital clinicians and staff, as well as key partners including NSW Ambulance and NSW Police, to ensure the safety and wellbeing of all patients before, during and after the transfer to the new hospital.

Temporary visitor restrictions will be in place at both the current Tweed Hospital and new Tweed Valley Hospital throughout the inpatient move on Tuesday 14 May 2024, to allow staff to focus on patient safety and wellbeing.

Community Health services currently being delivered at The Tweed Hospital site will also be temporarily closed,  to support a smooth transition of services to the new hospital in Cudgen. Community Health services will be temporarily closed from Tuesday 14 through to Thursday 16 May and reopen on Friday 17 May.

After 8.00am on Tuesday 14 May, residents who require urgent medical treatment should continue to present to their nearest Emergency Department, including Murwillumbah District Hospital or Byron Central Hospital, as well as the new Emergency Department at the new Tweed Valley Hospital in Cudgen.

If it is not a medical emergency, please see a GP or medical clinic.

Outpatients’ appointments
Some outpatient clinics are moving to the new Tweed Valley Hospital. Your outpatient booking letter will advise where your future appointments will be held. We encourage patients to contact their existing care team with any questions.

Contacting the hospital
The Tweed Valley Hospital has a new telephone number: 02 6677 2000.

Information about the location and contact details for individual services at the new Tweed Valley Hospital campus, including Outpatients, Oral Health Clinic, Aboriginal Health, Harm Reduction/NSP and all hospital services, will be available on the Northern NSW Local health District website from Tuesday 14 May onwards.

Community-based services delivered in Tweed Heads 
A range of community-based and outreach health services will continue to be delivered on the site of the existing Tweed Hospital, once hospital services have relocated to the new Tweed Valley Hospital at Cudgen.  

The Tweed Heads Community Health Centre (THCHC) will be established, and will initially provide services such as wound clinics, women’s health services, stomal therapy, Child and Family services, Needle and Syringe Program counselling, Alcohol and Other Drug counselling, and some antenatal services. Additional community-based services may also be offered from the site in the future.

In the short term, services will continue to be provided from the exiting Community Health building - level 2 administration block, accessed from Florence Street.

BreastScreen NSW services will continue to be delivered from the current location at Powell Street. It will be closed on Tuesday 14 May only and reopen on Wednesday 15 May.