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EMERGENCY

In an emergency, always call triple zero (000) for an ambulance. Ambulances are the safest way to be assessed, treated and transported to the right hospital for the care you need.

Triple zero (000) is a free call from any phone, mobile or phone box.

For less severe but still urgent situations, go to an Emergency Department.

There are 12 public hospital Emergency Departments in Northern NSW Local Health District and they are all available 24 hours a day, seven days a week.

Emergency departments are located at:

Public Health Advice: Be safe around flood water and debris
Published: 25 Oct 2022

After the recent heavy rainfall event in the Northern Rivers, North Coast Population and Public Health is encouraging people to stay safe and remember the basics of flood water safety.

It is important to avoid unnecessary contact with contaminated floodwater, and to take precautions when dealing with floodwater.

Flood affected water may contain diluted sewage and contaminants, as well as debris build up from the previous flooding. Additionally, be wary of snakes, spiders and rats that may have taken refuge in or near your home.

“If you are involved in flood clean-up activities, please remember to wear safety equipment including boots, gloves and eye protection, and remember to wash afterwards with soap and water,” Regional Director of North Coast Population and Public Health, Dr Paul Douglas said.

“First aid should be applied immediately to any scratches or cuts to reduce chances of infection, as even minor wounds are entry points for bacteria.”

With summer around the corner, people may also be concerned about mould build-up.

An important first step in addressing mould problems in your home is to remove all soft or absorbent porous materials with mould growth on them.

Next, clean all mould affected surfaces inside the house to reduce your exposure to mould.

“Before cleaning up mould you should protect yourself by wearing gloves, clothing that covers exposed skin, safety glasses, enclosed footwear and a respirator or face mask to protect yourself from the mould spores,” Dr Douglas said.

Some tips on managing mould problems:

  • For routine clean-up of mouldy surfaces, use mild detergent or vinegar diluted in water solution (4 parts vinegar to 1 part water).
  • If the mould is not readily removed and the item cannot be discarded, use diluted bleach solution (250mls of bleach in 4 litres of water) to clean the surface. When using bleach, protective equipment is recommended: PVC or nitrate rubber gloves, safety glasses, and safety shoes. Make sure the area is well-ventilated while you are cleaning with bleach.
  • Ensure the surface is complete dried after cleaning.
  • Absorbent materials or materials where persistent mould re-growth occurs, such as carpet, may need to be professionally cleaned or replaced as they may be contaminated with mould.

“Don’t forget, the earlier you remove mould, the easier it is to get under control. If you have further questions about managing mould in your home, please contact your local Council, the Public Health Unit or a cleaning professional,” Dr Douglas added.

Further NSW Health information on mould can be found here:

Find more advice on staying healthy during and after floods and storms, including printable fact sheets, visit the NSW Health website.

If you need emergency assistance in a flood or storm, call the State Emergency Service (SES) on 132 500. 

For a medical, police or fire emergency call Triple Zero (000).