In times of stress, pain and illness, it’s always great to know the amazing, compassionate, dedicated staff across the District are there to support our patients. There’s no expectation of thanks from patients, but gee it’s wonderful when those acknowledgements are received!
Here are a few recent notes of thanks:
- October 2024
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Tweed ICU
Thanks Tweed ICU. Hospitals are always getting criticised, but our experience with Tweed Valley Hospital Intensive Care Unit (ICU) has been something to applaud.
Our mother spent 99 days on life support in the ICU in 2012 with Guillain-Barre Syndrome and the staff were caring, considerate and got her well again. They ensured she was both physically and mentally cared for. For the past 14 years she was able to return to living a normal life.
Recently mum wound up in the ICU again and this time she was not so lucky. She was on life support yet again, but this time it needed to be turned off. However, the care and consideration of the staff was phenomenal. They gave us some time to say goodbyes, they spoke to her and treated her as a precious human being and we were left feeling like she was loved by all in the room when the machines were turned off.
Thank you, Tweed Valley Hospital staff, for all you did for our mother and for all you do on a daily basis to help others.
Jodie Pipkorn, Tweed Heads. Published in Byron Shire Echo, 15 October 2024.
- September 2024
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Lismore Cancer Care
To my chemotherapy treatment team.
Thank you for your exceptional care and support.
Your kindness made a difficult time bearable.Maternity Services
Thank you to the amazing Lismore midwifes team.
A million times thank you for your patience, dedication and commitment.
The job you do is incredible holding new mums and bubs on their first steps.
Forever grateful for you all. - August 2024
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⭐⭐⭐⭐⭐TVH
Just had a successful VBAC delivery in the beautiful new birthing suites at Tweed Valley Hospital. Special shout-out to midwife Brit for her support. It was a very positive birth, I did not feel rushed or pressured to do anything which left me feeling so safe. Baby needed some monitoring in the hours after birth but this was so relaxed and I was able to have my bed taken into special care so we could be together.
The staff are wonderful and I couldn’t have asked for a better birth, thank you 😊Level 2 GBH
We wanted to take a moment to express our heartfelt thanks for the kindness and care given given to both our mum/nanny and family during her final days.
Your support during a very difficult time for us was delivered in an incredibly professional and considerate manner with each step explained in detail for all to comprehend.
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- July 2024
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Thank you, kid’s ward, LBH
Thank you for taking such good care of me. Thank you for your kindness and gentleness.
I’d come here again just to see you all, because you are all so nice.
Sincerely Hannah
Bonalbo MPS
... we received a lovely email saying how a family expressed their gratefulness and praised the entire staff about their brother’s last days before he passed away.
The family were truly appreciative of the care and compassion shown to their brother and the whole family.
They described the care as exceptional, amazing and very perfect in every detail with professional humour and attention to detail and thoughtfulness of the staff.
To the wonderful doctors, nurses, cleaners and dieticians of E10
From the bottom of our hearts we thank you for the tender care and support you gave to Tommy and to us his family.
Thank you, the Cummings family
- June 2024
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Byron Central Hospital – relayed to EO/DoN
“Today I received some lovely feedback from a family member of a long stay patient in our inpatient unit. This lady expressed her gratitude for the compassionate care shown to her and her partner, expressing ‘all the staff are lovely and are a credit to the hospital’. Both Inpatient, ED and support staff were included in this liberal praise during our conversation. Thank you for your kindness, your empathy and for putting the patient and family in the centre of their care.”
Maclean Hospital in the Home
Wonderful HITH nurses, not only professional and helpful but also incredibly kind and attentive. I appreciate the way they went above and beyond to care for me. In this busy world it’s unusual to meet someone who brings so much heart and thoughtfulness to their job. Each day was something to look forward to and made me feel not alone.
Keep up the great work – Thank you!Grafton Surgical Ward
To all the wonderful staff on Level 1. We wish to sincerely thank each and every staff member who, nursed, fed, cleaned and treated our husband and father. He spoke very highly of all who crossed his path during this hospital visit and was grateful to each of you.
Grafton Maternity Unit
Thank you to the wonderful nurses who looked after me and my family during my maternity process, especially when I was struggling with my preeclampsia. It means the world to me that I had such fantastic care. Thank you.
- May 2024
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Ballina District Hospital - via google
We wanted to express our gratitude for this morning how all nurses and doctors have been so amazing with our little Kayla and the intense pain in her eye. Thank you so much from the bottom of our hearts. 🙏😇
Grafton Base Hospital - via facebook
To the staff at Grafton Base Hospital day surgery, I have just had cataract surgery at this fabulous medical unit and wish to give genuine thanks to everyone for their friendly and professional care, they made a scary experience bearable and thank you for the beef sandwich afterwards, it was delicious. Many thanks again, Martin.
Murwillumbah District Hospital – via mail
I would like to let you know how impressed I was with the care and treatment of my sibling who was a patient until they died in January. I could not be more impressed with the facilities that I saw, and the compassionate care that my sibling received. I have had experience with a number of hospitals around the world and can say that Murwillumbah is by far the best that I have seen.
All the members of staff were unfailingly friendly, caring and helpful. The doctors, nurses, social workers – everyone with whom we came in contact – gave us their time and we felt their compassion. Time was given to us to talk about our sibling’s condition, and the kitchen, delivery and cleaning people, all were as helpful as they could be. They were moved to the end room and so they had a lovely view from the window for their last day. Thank you for doing that. Our sincere thanks to everyone at Murwillumbah Hospital, and to the (Matron) Manager, who obviously imbues the hospital with the serene, compassionate and caring ethos that we sisters found. (The Matron was Genevieve 😊)
- April 2024
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Grafton Base Hospital – via google
From the ED team through to surgical ward the teams were amazing at ensuring I received the best treatment. The doctors, nurses, kitchen staff, cleaners and allied were all so supportive and I couldn’t be happier at my treatment and assessment. ⭐⭐⭐⭐⭐
Lismore Base Hospital – via facebook
I just want to praise the wonderful staff at Lismore Base Hospital. I was there overnight 19 and 20 March. And the care was first class. Thank you, doctors and nurses. We are so lucky to have you on the Northern Rivers. xxxx.
