Patient Perspectives Provide Positive Feedback

Patient Perspectives Provide Positive Feedback
In December last year the Bureau of Health Information released its “Patient Perspectives – Exploring aspects of integration for Adult Admitted Hospital Patients”.

Dr Brian Pezzutti, Chair of Northern NSW Local Health District (NNSW LHD) Board said the Report explored aspects of integration for hospital patients that was based on survey data collected from over 35,000 people, who were admitted to a NSW Public Hospital during 2013.

“The NNSW LHD has performed extremely well in this Report for its Peer Group, especially in coordination and continuity of hospital care and responsiveness to patients’ needs and expectations,” Dr Pezzutti said.

“After reading the Report I was very pleased to read how well the NNSW LHD rated in all the categories. For instance, the results for ‘coordination and continuity of care in hospital’, the LHD rated significantly higher in all categories:

  • Doctors ‘always’ knew enough about the patient’s medical history.
  • Nurses ‘always’ knew enough about care or treatment.
  • Care was ‘very well organised’
  • Doctors and nurses worked together in a ‘very good’ way.

“Similar results were received under the coordination and care continuity at discharge and provision of information to a relative,” Dr Pezzutti said.

I am enormously proud of our Staff after reading “Across LHDs Northern NSW had significantly more positive results than the NSW average for all four questions on responsiveness to patient’s needs and expectations.”

Again, under the category for ‘involvement of patients in decisions’ the LHD scored significantly higher than NSW for all three questions:

  • ‘Completely’ involved in decisions about medication taking home;
  • ‘Definitely’ involved in decisions about discharge;
  • ‘Definitely’ involved in decisions about care or treatment.

“I therefore wish to extend, on behalf of the NNSW LHD Board, congratulations and sincere thanks to the dedicated Clinicians, Nursing Staff and Support Staff for their outstanding performance in caring for Patients who are admitted to our hospitals,” said Dr Pezzutti.

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