Important Updates for Hospital Visitors

COVID-19 Visiting Restrictions

Hospital Visitors: Changes and Restrictions

Visitor restrictions are in place to protect patients, staff and visitors at our hospitals and health facilities.

As of 15 August, visitor restrictions are being tightened at all health facilities within Northern NSW Local Health District.

  • Visitors are not permitted at any facility, unless they receive an exemption from the health facility. An example of an exemption would be for compassionate reasons related to a patient receiving end of life care. Any visitors who receive an exemption will need to comply with the entry and screening requirements, including checking in with QR codes and wearing a mask.
  • Women accessing birthing services can nominate one support person during her labour, birth and post-delivery, without requiring an exemption.
  • For outpatient appointments and community services, telehealth appointments are being utilised where possible.

All patients and visitors are required to wear a mask when entering a health facility.

As a precautionary measure ALL visitors will be screened on entry and will be required to check in using the QR code.

You will also be asked:

  • Have you returned from overseas or from a COVID-19 area of concern in the past 14 days?
  • Have you had close contact with a person confirmed or suspected of having COVID-19?
  • Are you feeling unwell with any flu-like symptoms?

If you answer yes to any of these questions, or have a temperature of 37.5 degrees or above, you will not be permitted to enter the facility.

Maternity, Women’s Care Units, and Birth Suites

Visiting restrictions are in place for all maternity and women’s care units.

From 15 August, these rules apply at all health facilities within Northern NSW Local Health District:

  • Women can nominate one support person during her labour, birth and post-delivery
  • We are continuing with our usual practice of supporting women to return home as soon as possible after birth to be with their family and loved ones.

For exceptional circumstances we encourage families to discuss their individual needs with staff. We know these restrictions can be challenging, and we appreciate your understanding during this time. For more information about Maternity Services click here.

Pregnancy Care appointments

We have reduced the number of face-to-face pregnancy care visits (antenatal clinics) and ask that pregnant women attending appointments at the hospital, come on their own whenever possible.

We will continue to contact women individually to plan their pregnancy care. Care will include telehealth consultations over the phone or video as well as face to face visits.

Our midwives are available 24 hours a day for ongoing support. Please don’t hesitate to contact your midwife or doctor for more information.

For more information about Maternity Services click here.

If you have any concerns during your pregnancy, including concerns for your baby’s movements, bleeding or any other urgent concerns, please call us immediately for advice.

For our Maternity Service contact numbers, click here.

Multi Purpose Services
For Multi Purpose Services like Kyogle, Bonalbo, Nimbin and Urbenville, as a precautionary measure ALL visitors will be screened on entry and will be required to check in using the QR code.

You will also be asked:

  • Have you returned from overseas or from a COVID-19 area of concern in the past 14 days?
  • Have you had close contact with a person confirmed or suspected of having COVID-19?
  • Are you feeling unwell with any flu-like symptoms?

If you answer yes to any of these questions, or have a temperature of 37.5 degrees or above, you will not be permitted to enter the facility.

Specific information for carers regarding COVID-19 is available on the Australian Government’s Carers Gateway site