Aged Care Assessment Team (ACAT)

The Aged Care Assessment Team (ACAT) assesses the needs of frail older people and helps arrange access to available care services appropriate to their needs.

ACAT determines eligibility for Commonwealth subsidised Aged Care Services, such as Community Home Care Packages and Residential Aged Care Services. The target group are people with an aged related condition.

To request an assessment from ACAT, individuals, family members, carers and Aged Care Service providers can contact My Aged Care on 1800 200 422 or visit

Location: Level 2, Tweed Community Health Centre (on The Tweed Hospital site), Florence Street Tweed Heads NSW 2485
Hours of Service:
  • My Aged Care contact centre is open from 8.00am – 8.00pm Monday to Friday and Saturdays 10.00am to 2.00pm.
  • The Northern NSW ACAT service based at the Tweed Community Health Centre is open from 8.00am – 4.30pm Monday to Friday.
Contacting Us: Phone: (07) 5506 7590; fax: (07) 5599 3757; email:
Access Criteria: All requests and referrals must go through My Aged Care in the first instance, on 1800 200 422.