Patients, carers and families have the right to an interpreter when you use a NSW Health service. You can use an interpreter if you, your carer or family:
- do not speak English as a first language, or
- are deaf.
Interpreters are free and confidential.
Interpreters are available 24 hours a day, 7 days a week.
Interpreters may attend in person, by phone or by video.
Your health service must use a professional interpreter. A family member cannot be your interpreter for legal reasons. However, they are welcome to attend to your health appointment with you.
If you or your family member needs an interpreter, please ask our staff.