Patients at The Tweed Hospital and Murwillumbah District Hospital now have access to the REACH program, after it was rolled out across inpatient areas on June 1.
REACH is a patient and family activated rapid response program.
“The REACH program encourages patients, family and carers to initially engage with their nurse or medical team, if they are concerned that ‘something is not right’, and provides them with avenues to escalate their concerns to initiate a more in depth review of the patient’s situation if necessary,” Darleen Berwick, Deputy Director of Nursing at Murwillumbah District Hospital, said.
To mark the significance of this milestone, a nursing conference, Heart of Caring, was also held in Tweed Heads on the day, organised by Tweed Byron Health Service Group nursing executives and attended by local senior nursing staff.
The Heart of Caring Conference encouraged participants to reflect on how they could improve their nursing practice to enhance compassionate care and engagement patients and their families.
REACH advocates Naomi and Grant Day, whose son, Kyran, passed away in a Sydney hospital in 2013, presented their patient story at the conference and also addressed Medical Grand Rounds at The Tweed Hospital on the day.
“Grant and I believe that the program will save lives and also allow parents and families to raise their hands if they’re concerned. Children and babies don’t have a voice, so we need to be their voice,” Mrs Day said.
“We are very appreciative that the local health district has allowed us to share our story.”
The response from local clinicians and nurses to the rollout of the program has been extremely positive, and the involvement of the Days has been beneficial in raising awareness of the importance of this type of communication channel.
“It was very well received and we would like to extend our sincere thanks to Naomi and Grant for assisting us in engaging staff in this process,” Ms Berwick said.
Image: Participants at the Heart of Caring Conference held in Tweed Heads recently.