How Do I Provide Support and Referral to Meet Her Needs?

DV-StopIf a woman tells you/or you suspect she is experiencing domestic violence, it is important to provide help as early as possible.

NOTE: Men affected by DV can be referred to:

  • Any service which is not identified as a women’s service
  • Mensline Australia 1300 789 978.
  • Ask why she has come to your agency
  • Listen and hear what she wants you to do for her
  • Do not assume you know what she needs. Many women choose at this time to stay in the relationship and it is important to explore the practical and safety options in doing so.
  • Does she feel safe?
  • Is she or her children in immediate danger?
  • Has she been physically or sexually assaulted?
  • Does she need medical attention?
  • This leads to questions about legal protection, the need for safe accommodation, financial support and follow on support.

Women and children have the right to live safely and free of fear in their own homes. Police can make an application on their behalf for an Apprehended Domestic Violence Order (ADVO) to protect them from future threats and/or violence. An ADVO is an order made by the court to protect people from future harm. The ADVO restricts the behaviour of the person they fear. This order can include an Exclusion Order which prohibits the abusive person from returning to the home. An ADVO is not a criminal charge unless the violent person breaches the order.

Ask if the police have already been involved.

If the answer is YES,

  • Did the police apply for an ADVO?
  • Did the police make a charge for assault?

If the answer is NO,

  • Do they want the police to provide ADVO protection for them?

For assistance with applying for an ADVO refer her to the Police. In an emergency call 000 or attend a police station.


Provide support and assistance to victims and care at the scene. They assist with charges and at court, they attend to all victims of serious crime, transport the injured to hospital or by ambulance and charge perpetrators. Police can initiate applications for an ADVO or a provisional order can be applied for if you need urgent protection.

The following stations are open 24/7:

Manning Great Lakes Police


(02) 6555 1299


(02) 6552 0399

Mid North Coast Police


(02) 6561 6199

Port Macquarie

(02) 6583 0199

Coffs Clarence Police

Coffs Harbour

(02) 6652 0299


(02) 6642 0222

Richmond Police


(02) 6626 0599


(02) 6681 8699

Tweed-Byron Police

Byron Bay

(02) 6685 9499

Tweed Heads

(07) 5536 0999


Community Partnerships Against Domestic and Family Violence - a police partnership model (DV support rooms)

Liberty Cottage (main office)

Port Macquarie, Taree and Kempsey

. Also available MEND – a men’s behaviour change program.
(02) 6584 9102


(02) 6561 6199

Taree Police Station

(02) 6552 0386

Domestic Violence Outreach Service

Mullumbimby, Byron Bay and Brunswick Heads
(02)6684 1286


Women and Their Children’s Intervention Team- Coffs Harbour
0429 312 436

Alternatively a woman can apply for a private ADVO through the local Court:

Court - The Registrar provides legal assistance in court related matters, takes applications to court for ADVOs and Family Law matters.

Ballina Court

(02) 6681 2200

Bellingen Court

(02) 6655 1033

Byron Bay Court

(02) 6685 6585

Coffs Harbour Court

(02) 6662 1099

Forster Court

(02) 6554 6951

Gloucester Court

(02) 6558 1125

Grafton Court

(02) 6643 1325

Kempsey Court

(02) 6562 5095

Kyogle Court

(02) 6632 1207

Lismore Court

(02) 6623 3633

Macksville Court

(02) 6568 1519

Maclean Court

(02) 6645 2049

Mullumbimby Court

(02) 6684 2028

Murwillumbah Court

(02) 6672 5677

Port Macquarie Court

(02) 6586 2400

Taree Court

(02) 6552 5599

Tweed Heads Court

(07) 5536 7576

Wauchope Court

(02) 6585 3118


1800 880 889


For support at Court refer to the Women’s Domestic Violence Court Advocacy Services:
1300 888 529

Court assistance in a safe and private support room at the court house. Staff explain what happens in court, court procedures, give personal and emotional support to women attending court. They provide information and referral to other services that can assist with counselling,  accommodation and support.


Mid North Coast

Port Macquarie and Wauchope

(02) 6584 0053 0419 938 227

Taree, Forster, Gloucester

(02) 6555 2042 0419 938 241

North Coast

Kempsey, Macksville, Bellingen, Coffs Habour, Grafton

(02) 6621 0302 or 1800 174 466 Freecall

Northern Rivers

Tweed Heads, Murwillumbah, Byron Bay, Ballina, Lismore, Casino, Kyogle

(02) 02 6621 1044 or 1300 720 606